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| This section contains Frequently Asked Questions (FAQs) about
the Nomad service. |
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My Rabbit
Modem LCD continuously shows "SEARCHING" and I can't
get a connection, what should I do?
Solution 1
Move your Rabbit Modem as close as possible to a window and
place the modem on an elevated shelf. The further your Rabbit
Modem is indoors and away from windows, the weaker the signal
may become. Signals may become too weak if they have to penetrate
through concrete or metal walls, as well as steel roofs.
Note: Glazed windows may contain high levels of metal, which
may obstruct signal.
Solution 2
If solution 1 does not work, test your modem in different rooms
of your home or building. If the LCD shows "CONNECTED"
and at least one or two bars, then you are receiving signal
in that particular location. In this case, we recommend you
place your Modem in that location and extend the network cable
to your computer's location. Alternatively, you can relocate
your computer as close as possible to where the Rabbit Modem
receives a strong signal.
If none of the solutions work, please call our Customer Care
on 466 4800 for assistance.We will send a technician to assist
you to ensure that you obtain Nomad Service in the shortest
amount of time.
I am receiving a good signal but I cannot
connect to the Internet, what should I do? (Ethernet modem)
Check that the LED indicator inside the Ethernet port is lighting. The LED light can be found at the back of your Rabbit Modem,
and the back of your Ethernet port/adapter (on your laptop/PC).
If the LED is NOT lighting, make the following checks:
- Is the switch on?
- Is the power plug properly connected?
- Is the Ethernet cable properly inserted into the ports? If the cable has not been properly inserted, a message
will appear on the right hand corner of the screen, stating that the network cable is unplugged.
- Try removing and re-inserting the Ethernet cable.
- Make sure that your antivirus software, firewall or other
security software is not interfering with your Internet
connection.
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